NavigateERP for African business

Updating an order's status (supplier side)

Tell the dealer where the order is, at every step.

Steps

  1. Open the order in the supplier portal (or the account manager portal).
  2. Update items: the status of each item (confirmed - in stock, being picked, back-ordered, ready, not available) and a note → Save items & notify dealer.
  3. Update status: order received, processing, ready, on hold, in transit, out for delivery, delivered - with the expected delivery date and a note → Update & notify dealer.
  4. Dispatch what goes out (in part or whole) - that is a status update too.

Good to know

  • In transit, out for delivery and delivered need a dispatch first. The dealer gets an email and sees each update on the order and in the bell.