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Product issues: defects and malfunctions

The unit, its warranty and the cause - and what was done.

Steps

  1. On a ticket, open Edit product, defect and supplier claim: the serial, the failure type, when it started and the usage. The warranty is worked out again.
  2. Book the repair: Open a warranty job card in the workshop, then Link job card.
  3. Claim from the supplier (e.g. the manufacturer or Cargen): choose the supplier, the claim reference and its status (raised, accepted, rejected, settled).
  4. To resolve a product issue the corrective action is required - repair, replace, refund, credit note, goodwill, advice.