NavigateERP for African business

Reading the feedback

Every response as it was sent.

Steps

  1. Go to Customer experience → Feedback. Filter by period, branch and form; the buttons show only complaints, detractors (NPS 0–6) or those to follow up.
  2. Open a response for all its answers, the customer's consents, the rating and NPS, the product and any ticket.
  3. No ticket yet? Choose the priority and click Open a ticket.

Good to know

  • Responses can't be edited - the ticket is where the work happens.