Steps
- Go to Settings โ Owner reports. The account owner is set up when the workspace opens; add anyone else with + Add recipient - an owner, or a manager without a login.
- Choose the channels (WhatsApp, email or both), the time, the branches and the sections. A user's report never covers branches they can't see.
- For WhatsApp, connect WhatsApp Business in the API center and have the template shown on the page approved in Meta's WhatsApp Manager.
- Click Send test to check it, or View yesterday's report to read it in Navigate.
Good to know
- Giving a user the Owner (read-only) role sets the report up for them; they see the business read-only, without payroll, staff records, users or settings.
- Reports cover posted business only, are sent once per day and channel (failures are retried), and every delivery is in the log.
- Customer names in the overdue list are hidden unless you switch them on.